Mobile devices have been around in one form or another for many years, but only recently have they gained mainstream acceptance in enterprise environments. For IT pros, it’s important to understand the unique challenges associated with managing these devices. In this article, I will give you 10 things to think about.
1: Remember the importance of device consistency
It is usually impossible to issue each user exactly the same type of mobile device. Even if every user starts off with the same device, manufacturers phase out device models quickly and you may find that the devices that you initially purchased are no longer available when you need to buy a few more.
In spite of this, you should try to limit the number of models used in your organization. The greater the variety of devices being used, the more difficult it will be for your helpdesk to provide adequate support for the devices.
2: Use fully provisionable devices
Microsoft offers a few server products (Exchange Server 2007, Exchange Server 2010, and System Center Mobile Device Manager) that can apply various security policies to mobile devices. But because there’s no universal standard for mobile devices, those server products can manage only certain mobile operating systems. Since only fully provisionable devices can be completely managed, I recommend that you stick to using just those devices.
3: Make sure that users are aware of mobile device policies
There is a lot of potential for abuse when it comes to mobile devices. For instance, I recently heard of a woman using her company-issued mobile device to call her sister in Korea. I can only imagine the resulting phone bill. Unless you want to risk astronomical wireless bills, you must create an acceptable use policy for company issued mobile devices.
4: Take security seriously
Since mobile devices were first introduced, many IT professionals have ignored mobile device security issues. In a way, I can see why. Until recently, mobile devices lacked the software and the processing power to be much of a threat. Today though, mobile devices can run a rich set of applications and can store several gigabytes of data internally. As a result, it is essential that you take mobile device security seriously.
5: Decide whether to allow personal devices
If it hasn’t happened already, it’s only a matter of time before an employee asks you to set up his or her iPhone to receive corporate email. Make sure you create a policy regarding whether you will allow personal mobile devices to interact with corporate resources. My advice is that you should only allow the use of company issued devices, because your organization lacks the authority to properly secure and regulate devices it doesn’t own.
1: Remember the importance of device consistency
It is usually impossible to issue each user exactly the same type of mobile device. Even if every user starts off with the same device, manufacturers phase out device models quickly and you may find that the devices that you initially purchased are no longer available when you need to buy a few more.
In spite of this, you should try to limit the number of models used in your organization. The greater the variety of devices being used, the more difficult it will be for your helpdesk to provide adequate support for the devices.
2: Use fully provisionable devices
Microsoft offers a few server products (Exchange Server 2007, Exchange Server 2010, and System Center Mobile Device Manager) that can apply various security policies to mobile devices. But because there’s no universal standard for mobile devices, those server products can manage only certain mobile operating systems. Since only fully provisionable devices can be completely managed, I recommend that you stick to using just those devices.
3: Make sure that users are aware of mobile device policies
There is a lot of potential for abuse when it comes to mobile devices. For instance, I recently heard of a woman using her company-issued mobile device to call her sister in Korea. I can only imagine the resulting phone bill. Unless you want to risk astronomical wireless bills, you must create an acceptable use policy for company issued mobile devices.
4: Take security seriously
Since mobile devices were first introduced, many IT professionals have ignored mobile device security issues. In a way, I can see why. Until recently, mobile devices lacked the software and the processing power to be much of a threat. Today though, mobile devices can run a rich set of applications and can store several gigabytes of data internally. As a result, it is essential that you take mobile device security seriously.
5: Decide whether to allow personal devices
If it hasn’t happened already, it’s only a matter of time before an employee asks you to set up his or her iPhone to receive corporate email. Make sure you create a policy regarding whether you will allow personal mobile devices to interact with corporate resources. My advice is that you should only allow the use of company issued devices, because your organization lacks the authority to properly secure and regulate devices it doesn’t own.
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